• The "http" in the web address will be replaced by "https"
• Depending on the browser, you will see wither a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

If your browser does not support SSL, you can get an upgrade at the Microsoft or Netscape home page.

Privacy on Sheepskin.com

At Sheepskin.com, we are committed to protecting your privacy and the security of data gathered at our site. All personal information is only used to ensure efficient processing of your order. We currently do not exchange or sell our online customer's names with another outside company or third party. Please view our Privacy Policy for further information.
We can also be reached via e-mail at or by phone at 1-425-776-1650 (within the U.S. and Canada) or 1-425-776-1650 outside the U.S.

Creating an Account

Before you place an order on sheepskin.com, you need to create an account. Click here to create a new account. Your information will be kept private and secure. Feel free to consult our Privacy Policy before you do so.

Ordering Online

Ordering online at SHEEPSKIN.COM is very simple and safe. You can find step-by-step instructions here

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Ordering Off-line

If you don't wish to order online at SHEEPSKIN.COM, we gladly accept orders by mail or fax.

Ordering By Fax or Mail

If mailing or faxing download our Online Order Form. The online form is a PDF file. To view it, you will need PDF reader software. This requires PDF reader software to view the file. Click here to download this software now. Or, for U.S. orders only, use our printable order form. Click here for the text-only order form.

1. Fill out the order form - Be sure to include these other important items on your printed order form:
   
   
   • Your Name
     
   • Shipping Address
     
   • Telephone Number (in case we have questions about your order)
     
   • Preferred method of shipping
     
   • For each item ordered, list the item number, quantity, description, color and price
     
   • Shipping and handling charge based on merchandise total.
   
   
   
2. Pay for your order with Visa®, MasterCard®, Discover®, American Express® or a Sheepskin.com gift certificate, money order, cashier's check, traveler's check or personal check for mail orders. For fax orders, we accept bankcards only.
   
   
3. Fax or mail your order to Sheepskin.com.

• Fax- Simply fax your order 24 hours a day, 7 days a week. Our express fax number is 1-425-672- 3958.
  
  
• Mail-If you're mailing in payment, please note there is no guarantee that your selected product will still be available by the time your payment arrives. If an item you selected is no longer available, we will send you a credit or refund.
  
  Mail your order form to:
  Sheepskin.com
  19505 24th Ave W - Suite 105
  Lynnwood, WA 98036

Sales Tax

• Inside Washington State-Sheepskin.com is a Washington State based Mail-order Company with local stores. If the order is to be shipped to an address within Washington State, we are required to add 8.9 percent sales tax to the total of the merchandise including the shipping and handling charges.
  
• Outside Washington State-We do not charge state sales tax on orders shipped outside Washington State.
  
• Gift Certificates-No sales tax is charged when buying gift certificates. Sales tax will be charged on the purchase when the gift certificate is redeemed.

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Payment Methods

• Sheepskin.com Online-You may pay with the following credit cards: Visa®, MasterCard®, Discover®, American Express® or a Sheepskin.com gift certificate.
  
• Mail Order-In addition to bankcards, we accept personal checks and money orders for mail orders. However, we are unable to reserve merchandise until your check or money order arrives. There is no guarantee that the merchandise you selected will still be available by the time your order arrives.
  
• Personal Check or Money Order-If you wish to pay with a personal check or money order, please choose your merchandise from sheepskin.com and then follow our easy instructions on how to order by mail.

Pricing Policy on Sheepskin.com

Our mission at Sheepskin.com is to provide the highest quality products at the lowest possible prices. The low prices are only possible by consistently maintaining the lowest possible overhead at our site. Due to the worldwide fluctuations in sheepskins, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, occasionally an item on our web site may be priced incorrectly.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, sheepskin.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

While we make every attempt to verify prices before charging your credit card, sheepskin.com shall have the right to refuse or cancel any orders placed on an incorrectly priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, sheepskin.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not "match" competitor's pricing, offer price protection, or provide "quantity quotes."

Please note that prices and discounts offered at Cloud Nine Sheepskin stores will not apply to purchases from sheepskin.com and visa versa. This means that items purchased from sheepskin.com will not be subject to adjustment based on prices offered in various Cloud Nine Sheepskin stores or ads. Please also understand that we will not be able to refund any difference in price on any products purchased in our stores, if they are found to be lower on our website than in our stores.

Canceling or Changing Your Order

If you would like to change or cancel an order after receiving email confirmation - Please email us at .

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Out of Stock Items

The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
If the color or size you want is flagged "Out of Stock" when you attempt to add it to your cart or use the "Check Availability" feature, it is not available at this time. Please check back later-it may be in stock the next time you shop.

Backordering
Sometimes a color or size you select is temporarily unavailable. If the item can be backordered it will be sent to you as soon as it becomes available. We will not charge your credit card until the item ships. In order to minimize long waits, we do not backorder certain items. If the backordered item is no longer available, we will cancel the item from your order and notify you via e-mail. You may cancel a backordered item by emailing Customer Service at

Checking Order Status

Once you have placed an order, you can check its status any time by clicking on the Login link at the top of the page. After providing your email address and password, click My Account at the top of the page. From there you’ll be taken to a page that will display your account information and order status. You can click on your order number for more information, including the UPS tracking numbers for your order once it has shipped.

Shipping

Detailed shipping information, including policy on oversized items, is available by clicking here.

International Orders Outside the USA

Currently, we cannot process international orders via the web site. To place an international order outside of the USA - please email us at with the item #'s of the merchandise you wish to purchase along with the shipping address and we will reply to you with the cost of shipping.

Any applicable duty and/or taxes are the responsibility of the package recipient including Canada. (These costs are not reflected in our shipping prices.)

Returns, Exchanges and Repairs

Satisfaction Guarantee
Our policy is, and has always been, to satisfy every customer. We want you to be happy with your order and we stand behind every item we sell. Any problems will be cheerfully corrected. If any item in your order does not meet with your approval, simply return it within 60 days of purchase with the original receipt in new and unused condition and all merchandise tags attached. We will promptly replace it, exchange it, repair it or credit your original form of payment.
More info on our Return and Repair policy is available here.

Size Charts

Help on finding the right size with our size charts is available here.. Note: The Sheepskin Foot Wrap is sized differently than our other slippers. For the correct size chart for this slipper click here..

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Technical Difficulties Help

If you are experiencing technical difficulties the most common cause is that your browser needs to clear the session cookies and temporary internet files. This is easily done:

1. If you use Internet Explorer, click Internet Options on the Tools menu, and then click the Delete Cookies button and the Delete Files button.
2. Click the O.K. button to close the window.
3. Then close the browser, reopen it and you should then be able to use all the web pages and enter your order.

If you use Netscape, use the help menu for instructions on how to do this. AOL users can use the help menu or contact AOL for assistance.

• After clearing your cookies and temporary internet files you need to quit and restart your browser. If you don't quit the browser, your cookies and temporary internet files will not be completely cleared out.
• If this doesn't seem to solve your problem, try rebooting your computer.

If you continue to receive an error message, please help us out and let us know so we can correct the problem.

Cookie Questions

Your web browser must have cookies enabled in order to shop at sheepskin.com. We've got answers for all of your cookie questions.

Seat Covers

Custom Seat Cover Orders

• Please consider the following when placing a custom seat cover order.
• We require prepayment for all custom orders. Credit card must be approved prior to processing.
• Construction begins only after order is received and we know the exact make, model and year of your car.
• We sometimes need you to send us the seat measurements for a particular seat so as to provide for an exact fit. If so, please Click Here download our Custom Seat Measurement form (PDF file) to take measurements to ensure the best fit. The seat measurements form is a PDF file. To view it, you will need PDF reader software. This requires PDF Reader software to view the file. Click Here to download this software now.
• Custom seat cover orders may take 3-4 weeks to make plus extra time for delivery.
• All special order and custom-made seat covers are non-refundable and non-returnable UNLESS due to faulty workmanship or materials. We do pledge to make the covers fit correctly and we'll do whatever it takes to make it right!

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Seat Cover Installation Help

Need some help installing your new seat covers or bench seat covers? We have provided our seat cover installation forms online for your convenience.
Please click here to download our Seat Cover Installation Instruction Sheet (PDF file). Click here to download our Bench Seat Cover Installation Sheet (PDF file) to help you get the best fit. To view it, you will need PDF reader software. This requires the PDF Reader software to view the file. Click Here to download this software now.

Request A Color Swatch

If you like, we can send to you a free small swatch of the sheepskin seat cover material to help you match the best color for your car interior. Requests for swatches are processed within 24-72 hours. Please note that we are unable to fill free swatch requests outside the USA and Canada.
Please click here.

How To Clean and Care for Sheepskin

We've posted a page of care tips to help you take better care of your sheepskin products. With proper care, your sheepskin items will look better and last longer. Please click here to learn how.

Wholesale

To learn more about the B2B wholesale oportunities for your company - Click Here.

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